Three core tiers plus Field add-on. Three engagement models. One catalog of 86+ named services across six delivery areas. Pick the shape that fits how you operate - full ownership, co-managed alongside your IT person, or fractional for smaller teams.
Three Core Tiers · Field as Add-On
Three core tiers from a defined service catalog. Field is the mobile and field-primary add-on - applies across any tier, sized to your environment.
Tier 1
Core managed IT for desk-based teams. Everything you'd expect from a serious MSP - without the gaps you'd find at a generic one.
Tier 2
The workhorse tier. Managed IT plus active security, strategic IT, and the security stack regulated industries actually need.
Tier 3
Full IT department on tap. Fractional CIO, board-level reporting, dedicated account manager, and the entire security catalog included.
Add-On
Across all 3 tiers
Mobile and field-primary users - oilfield, construction, healthcare aides, mobile crews. Stripped to what matters away from a desk.
Available with Foundation, Professional, or Premier. Per-user pricing for field users requiring reliable connectivity and mobility services across remote and operational locations. Includes 24/7 phone-first support for field and production personnel. Scales with your field workforce.
Microsoft licensing and other software (Adobe, etc.) is not included in per-seat pricing. Available at pass-through for single-pane-of-glass invoicing.
Three Engagement Models
Every model draws from the same service catalog. The difference is who owns IT - Vencer fully, jointly with your team, or piece-by-piece while you build.
Pick a core tier - Foundation, Professional, or Premier. Add Field for mobile/field-primary users. We own the entire IT environment. One invoice, one SLA, one team accountable for everything.
Scoped to your environment
Ideal for
Your IT person stays. We fill the gaps they can't reasonably cover alone - 24/7 NOC/SOC, CVE response, M&A, international, after-hours, and the security stack.
Foundational monthly engagement plus services from the catalog
Ideal for
À-la-carte for specific senior capabilities. Pick the services you need - CIO function, M&A diligence, security architecture, compliance work, vCIO advisory. Engagements run alongside whatever IT you have today; Vencer fills the senior-capability gaps your team doesn't carry internally.
Per-capability scope - senior IT functions, not full stack management
Ideal for
Not sure which model fits? A 30-minute conversation is usually enough to narrow it. We ask about your current IT setup, sector, and 12-month horizon - and tell you honestly which model we'd recommend, even if it's smaller than what you came in for.
Six Delivery Areas
86+ named services across six delivery areas. Each tier defines which are bundled, which are available as add-ons, and which are scoped as project work. The catalog is reviewed annually with our service delivery leads.
Help desk (business hours + 24/7 after-hours), tiered response SLAs, on-site visits, VIP/executive priority support, onboarding/offboarding, and user training.
Active Directory / Entra ID, M365 + Google Workspace tenants, server monitoring, network management, switch/firewall/wireless config, VPN, hypervisor, UPS.
EDR + managed AV, MFA, email security, backup (server + workstation + M365), SOC/SIEM, vulnerability scanning, pen testing, security awareness training, DR runbooks.
Annual IT budget & security posture reports, 3-year roadmap, M&A technology due diligence, license optimization, vendor management, monthly vCIO calls, board-level reporting.
New site turn-ups, office buildouts, data migrations (file server, M365), tenant-to-tenant migration post-M&A, AV/conferencing rooms, cabling coordination, asset tagging, secure disposal.
Dedicated account manager (Premier), client portal, NPS surveys, ITGlue documentation, hardware/warranty registers, software asset management, Technology Business Reviews, peer benchmarking.
The Vencer Stack
Most MSPs commoditize. They pick the cheapest tool that ticks the box and pass the margin on. We pick Gartner Magic Quadrant Leaders across the security stack - and we operate our own NOC/SOC, not someone else's. The names on the box matter.
When a CFO asks "what are we actually running?" - these are the answers. Every line is the category leader in its Gartner Magic Quadrant or the equivalent enterprise tier. The same stack a Fortune 500 SOC runs, delivered at mid-market scale.
Of the named vendors above, SentinelOne, Proofpoint, and Veeam are all 2025 Gartner Magic Quadrant Leaders in their categories. Tenable holds equivalent leader status in vulnerability management. We deploy industry-leading firewalls matched to your environment and existing investments. Look up any competitor's stack and compare.
Most Calgary MSPs that advertise "24/7 SOC" are reselling a third-party SOC with a call-tree delay baked in. We run our own - two sister entities operating on opposite sides of the world. That structural difference is why our CVE response is in hours, not days.
ESIEM and Echo Protocol are Vencer sister entities - not third-party SOC services we resell. That's how we deliver 24/7 with no hand-off latency, and how we patched a CVSS 10.0 UniFi CVE client-wide last week.
À-La-Carte Add-Ons
Every tier has a defined bundle - but the catalog runs deeper. These are the recurring add-ons available at any tier where they're not already included, priced per unit.
24/7 security operations monitoring through our Canadian sister entity. Available as an add-on from Foundation up - bundled at Premier as standard.
Firmware-embedded endpoint protection that survives OS reimaging. Track, remote-wipe, and compliance-report devices that walk out the door. Available at Professional, bundled at Premier.
Curated threat intel piped directly into your SOC/SIEM. Available at Professional and Premier.
Data classification schema + data-loss-prevention policy setup and tuning. Available at Professional and Premier.
USB and removable-media policy enforced via Intune/GPO. Available at Professional, bundled at Premier.
Business password manager with shared vaults, role-based access, and audit trail. Available at every tier.
Priority queue and named technician for designated executives. Available at Foundation, bundled at Professional and Premier.
Add managed config + firmware control on firewalls, VMware/Hyper-V, and site-to-site VPN. Available at Foundation, bundled at Professional and Premier.
Standardized laptop/desktop setup using a golden image. Available recurring at Foundation and Professional, bundled at Premier.
Above is the most-requested subset - the full catalog runs to 86+ services across six delivery areas. The complete service catalog (with what's bundled at each tier vs available as an add-on vs scoped as a project) is shared during your assessment.
Start with a 30-minute call to understand your environment. When you want to go deeper, our IT Assessment gives you a written report, a tier recommendation, and an action plan. Either way: no commitment, just clarity.